Shipping Policy

Atlas Fragrances (“we”, “our”, or “us”) is committed to delivering your orders safely, securely, and efficiently within the European Union (EU). By placing an order with Atlas Fragrances, you agree to the terms of this Shipping Policy.

This Policy explains where we ship, estimated delivery times, processing procedures, and important terms regarding shipping responsibilities.

1. Shipping Availability

Atlas Fragrances only ships within the European Union (EU).
Orders with delivery addresses outside the EU will not be accepted.
This includes all current EU member states, and this policy may be updated if shipping destinations expand.

Customers outside the EU should not attempt to place orders, as they will not be processed/

2. Free Shipping

We provide free standard shipping on all orders within the EU.
No additional shipping charges or hidden fees will be applied.
The total price displayed at checkout is the final price to be paid by the customer.

3. Order Processing

Orders are processed within 1 business day after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may be extended during peak periods (e.g., holidays, promotions), and any delays will be communicated when possible.

4. Estimated Delivery Times

5. Shipping Carriers and Tracking

All orders are shipped via reliable carriers.
A tracking number will be provided by email upon dispatch.
Customers are responsible for monitoring shipments using the tracking information.
Tracking availability may vary depending on the destination country.

6. Packaging

Fragrances are carefully packaged to prevent damage or leakage.
Packaging is designed to maintain a premium unboxing experience.

7. Damaged or Lost Packages

Atlas Fragrances is not responsible for delays, loss, or damage caused during shipment.
Customers must inspect packages upon delivery.
In case of damage or lost shipments, customers must contact Atlas Fragrances immediately at [your email address], providing order details and photographic evidence if applicable.
We will assist with claims through the carrier, but are not liable for losses caused by third-party carriers.

8. Incorrect or Incomplete Address

Customers must provide a complete and accurate shipping address at checkout.
Atlas Fragrances is not responsible for shipments delivered to incorrect or incomplete addresses.
Packages returned due to incorrect addresses may incur additional shipping delays, and reshipment may be subject to our discretion.

9. Multiple Shipments

Orders may be split into multiple packages if necessary.
Each shipment will have its own tracking number.
Customers will be notified if an order is shipped in multiple packages.

10. Modifications and Cancellations

Requests to modify or cancel an order after placement may not always be possible.
Customers should contact Atlas Fragrances immediately at info@atlasfragrances.com.
Any modifications or cancellations are subject to our approval and timing relative to shipment.

11. Limitation of Liability

Atlas Fragrances is not liable for any indirect, incidental, or consequential damages related to shipping delays, lost shipments, or minor package issues.
Our liability is limited to the replacement of lost or damaged products as provided in our policies.

12. Contact

For questions regarding shipping within the EU, please contact:

Email: info@atlasfragrances.com
Response time: 24 hours, every day