Atlas Fragrances (“we”, “our”, or “us”) is committed to delivering your orders safely, securely, and efficiently within the European Union (EU). By placing an order with Atlas Fragrances, you agree to the terms of this Shipping Policy.

This Policy explains where we ship, estimated delivery times, processing procedures, and important terms regarding shipping responsibilities.

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1. Shipping Availability

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• Atlas Fragrances only ships within the European Union (EU).

• Orders with delivery addresses outside the EU will not be accepted.

• This includes all current EU member states, and this policy may be updated if shipping destinations expand.

Customers outside the EU should not attempt to place orders, as they will not be processed.

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2. Free Shipping

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• We provide free standard shipping on all orders within the EU.

• No additional shipping charges or hidden fees will be applied.

• The total price displayed at checkout is the final price to be paid by the customer.

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3. Order Processing

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• Orders are processed within 2 business day after payment confirmation.

• Processing times may be extended during peak periods (e.g., holidays, promotions), and any delays will be communicated when possible.

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4. Estimated Delivery Times

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5. Shipping Carriers and Tracking

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• All orders are shipped via DHL.

• A tracking number will be provided by email upon dispatch.

• Customers are responsible for monitoring shipments using the tracking information.​

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6. Packaging

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• Fragrances are carefully packaged to prevent damage or leakage.

• Packaging is designed to maintain a premium unboxing experience.

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7. Damaged or Lost Packages

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• Atlas Fragrances is not responsible for delays or loss occured during shipment.

• Customers must inspect packages upon delivery.

• In case of damage or lost shipments, customers must contact Atlas Fragrances immediately at info@atlasfragrances.com, providing order details and photographic evidence if applicable.

• We will assist with claims through the carrier, but are not liable for losses caused by third-party carriers.

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8. Incorrect or Incomplete Address

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• Customers must provide a complete and accurate shipping address at checkout.

• Atlas Fragrances is not responsible for shipments delivered to incorrect or incomplete addresses.

• Packages returned due to incorrect addresses may incur additional shipping delays, and reshipment may be subject to our discretion.

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9. Multiple Shipments

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• Orders may be split into multiple packages if necessary.

• Each shipment will have its own tracking number.

• Customers will be notified if an order is shipped in multiple packages.

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10. Modifications and Cancellations

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• Requests to modify or cancel an order after placement may not always be possible.

• Customers should contact Atlas Fragrances immediately at info@atlasfragrances.com.

• Any modifications are subject to our approval and timing relative to shipment.

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11. Limitation of Liability

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• Atlas Fragrances is not liable for any indirect, incidental, or consequential damages related to shipping delays, lost shipments, or minor package issues.

• Our liability is limited to the replacement of lost or damaged products as provided in our policies.

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12. Restrictions on shipping

• Our perfumes contain alcohol and are shipped according to regulation for flammable liquids (UN1266). Therefore, international shipping may be restricted.

• Atlas Fragrances is not responsible for any delays due to customs checks

• We do not ship perfume by airmail

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12. Contact

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For any questions regarding our shipping policy, please contact:

Email: info@atlasfragrances.com

Phone: +31 6 4554 1212
Response time: 24-48 hours